Shipping policy

Delivery modes

Products purchased on the Site are delivered in Mainland Portugal through the TIBA carrier.

In the delivery at home, in case of absence of the customer, the carrier will again attempt to deliver a second time. If you do not make it again, the product will be returned to our warehouses and the customer must repay the amount of the postage.

The shipping price will be calculated automatically according to the gross weight of the product and will be added at the end to the price of purchased products.

In case of non-receipt of the order within the indicated time limits, an investigation will be made with the carrier, and it may take a few days. The Customer must contact the Embelleze Customer Service and during this period no refund can be made, as it will have to be verified and confirmed the loss of the order.

The customer will have 48 hours after receiving the order to complain about any anomaly with the order through the ecommerce@embelleze.com
What to do at the time of delivery:
1. Check that the packaging is in perfect condition.
2. Check that the product complies with the order made and that it does not present visible defects.

The Embelleze.pt doesn't deliver in apart.

 

Delivery times

After making payment the delivery of the order will be shipped within 48 working hours. Delivery times are indicative and therefore to be considered valid when there are no physical or structural impediments (e.g.: incorrect addresses or force majeure setbacks).

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